1. How long does shipping take?

    Shipping times vary depending on your location and the items ordered. Generally, orders within the US arrive within 5-7 business days, while international orders may take 7-14 business days.

  2. Do you offer international shipping?

    Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination.

  3. What is your return policy?

    We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 30 days of receiving your items for a return or exchange.

  4. How can I track my order?

    Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

  5. Do you offer bulk discounts?

    Yes, we offer bulk discounts on select items. Please contact our customer service team for more information on bulk pricing and minimum order quantities.

  6. Are your products eco-friendly?

    We strive to offer environmentally friendly products whenever possible. Look for our eco-friendly labels on select items, indicating sustainable materials or production methods.

  7. How can I contact customer service?

    You can reach our customer service team via email at contact@thevo.online or through the contact form on our website. We're here to help with any questions or concerns you may have.